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In terms of technology used call centers india is second to none and has successfully launched India's one and only end to end CISCO based IP network call center by the name Vcare Care Call Centers India (P) Ltd, based out of a small suburb in the national capital territory region, This center has all the modern facilities a center must have and is situated in a huge campus spanning more than 11000 sq. ft, employing over 400

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Ashutosh ShrivastavaRe: BEWARE OF SUCH INBOUNDS ...    [er_ashutosh]

For heaven's sake Mr. Jha don't start it here .. its just an informative thread ...
amit jhaRe: BEWARE OF SUCH INBOUNDS ...    [a.amitkumarjha]

We are Noida based 30 seater BPO looking for some good campaaign to dial preferably survey or some lead genration .

If any of you have this campaign with weekly payout so let us know .



Please reply us with all contact details at a.amitkumarjha@rediffmail.com
Ashutosh ShrivastavaRe: BEWARE OF SUCH INBOUNDS ...    [er_ashutosh]

Thanks for the appreciation. We will discuss UK premium minutes once we have something concrete to comment over it ...
viky rajRe: BEWARE OF SUCH INBOUNDS ...    [viks]

Your comments are really useful.Will you throw some light on Uk premium minutes dialing.
Ashutosh ShrivastavaBEWARE OF SUCH INBOUNDS ...    [er_ashutosh]

Dear Forum,

RS Global, as a responsible management consulting company, would like to beware all the call centers and consultants against an illegal activity of CALL BROADCASTING in US and Canada.

There have been quite a few instances when some freelancers in North America and India have approached us with so-called-INBOUND campaigns based on call broadcasting, predominantly, in TRAVEL domain. We have flatly refused any such offers on legal grounds and would advise you to do the same.

Some people might approach you with an INBOUND sort of arrangement wherein they would ask you to pay a few dollars per seat every month, ranging from $100-$300, to get INBOUND calls from INTERESTED customers so that you can UPSELL their product/package. These calls are generated through an automed Telecom-Software system which throws the unsought calls on the customers follwed by a lucrative IVR which asks them to press a button on their phone to avail the product/service the company offers. Once the customer choses to speak to a representative, the call is routed to the respective call center.

Statistics reveal that 83% of the customers just pick up the call to thrash the agent who receives the call and to get registered in their Do-Not-Call list. Further, this whole process is ill-legal under the Federal Govt Law. Please refer to the following link for confirmation:

http://www.broadcastlawblog.com/archives/fcc-fines-fine-for-airing-telephone-call-without-permission-unauthorized-employee-no-excuse.html

Also, refer to this PDF copy released by the Federal Communication Comission:

http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-08-1346A1.pdf

HOW TO DEAL WITH SUCH CLIENTS ?? : Now, if someone comes to you with this kind of INBOUND PROCESS, just ask them to e-mail/Fax you the copy of the document from Federal Communication Comission allowing them to do call broadcasting. Take our word, your client/consultant will disappear with a much higher speed than the genies of Aladin world.

In case, you need any further clarification, please post your comments/Queries here, we shall answer them. DO NOT CALL US. We don't do charity or philantrophy at the cost of business.

Regards
Team RS Global
www.rsgloballlc.com

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