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In terms of technology used call centers india is second to none and has successfully launched India's one and only end to end CISCO based IP network call center by the name Vcare Care Call Centers India (P) Ltd, based out of a small suburb in the national capital territory region, This center has all the modern facilities a center must have and is situated in a huge campus spanning more than 11000 sq. ft, employing over 400

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The Bright Side of Outsourcing

From a global perspective, offshore outsourcing does have a bright side -- in India and other outsourcing destinations. It reinforces the benefit of higher education, allows individuals to purchase cars and gives workers confidence and hope for the future. Outsourcing may be a bane to many U.S. technology, finance and manufacturing employees, but it has proved a boon -- and a catalyst for cultural change -- to nations like India that are reaping the benefits of this trend. It is fortunate that a bright side for employees exists, because the outsourcing tide seems unstoppable. By 2015, more than 472,000 computer-related jobs alone will move overseas, versus 27,000 in 2000, according to Forrester Research estimates. India is the top choice for offshore outsourcing, a World Bank study found.

 

IT-enabled services in the country grew 70 percent between 2000 and 2002, according to a study released last year by the McKinsey Quarterly and the National Association of Software & Services Companies (NASSCOM), an Indian software industry organization. Also, as of September 2003, 360,000 Indians were involved in technology-related services compared with 242,000 the previous year, Chappaqua, New York-based market research and business intelligence firm Evalueserve said. By 2008, 1 million Indians are expected to be employed in the services sector, NASSCOM predicts, and the sector will generate between $21 billion and $24 billion. In 2002, the Indian IT-enabled services industry reaped revenue of $2.3 billion, up from $1.5 billion in 2001. And this year, Indian software and services exports are projected to grow by up to 28 percent, reaching revenue of $12 billion, the industry group expects.

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