In terms of technology used call centers india is second to none and has successfully launched India's one and only end to end CISCO based IP network call center by the name Vcare Care Call Centers India (P) Ltd, based out of a small suburb in the national capital territory region, This center has all the modern facilities a center must have and is situated in a huge campus spanning more than 11000 sq. ft, employing over 400
RESOURCE BASE
India offers a large pool of highly skilled and educated workforce, proficient in the English language and IT literate. The constantly increasing number of college graduates and the hugely successful private training industry will ensure that these resources continue to grow every year.
GEOGRAPHY
A 12 hour time difference with North America enables overnight delivery of services. This unique advantage helps American organizations achieve true 24*7 internal operations and customer service. The "time zone" advantage provided by India can also become a strategic enabler for many West Europe and Asia Pacific based organizations.
FAVORABLE POLICY The Government of India has committed its support to this activity by establishing a task force for developing a world class knowledge based outsourcing industry (IT Enabled Services), allowing duty free imports of capital goods and providing tax exemption on export of IT enabled services. Software Technology Parks (STPs) with state-of-the-art IT infrastructure and telecom facilities providing a "single window clearance" for all regulatory compliances have helped India emerge as a prominent outsourcing hub.
INFRASTRUCTURE
With privatization and drastic reduction in the tariff of basic telecom, paging, cellular and internet services, India enjoys an infrastructural advantage like never before. And it's getting better with every day.
COST
The relatively low cost of manpower makes India a very attractive base for sourcing cross-border IT-enabled services. India has been the largest provider of software engineers to silicon valley, West Europe and the Asian Pacific IT industry and will now be the most cost effective location for off-shore Business Process and Customer Contact services outsourcing.
PROVEN CAPABILITY
Large global corporations have already begun to outsource from India. Organizations such as General Electric, American Express, British Airways and Microsoft have demonstrated the advantages of outsourcing from Indian facilities.
