Call Centers India has recently started a voice and accent training workshop for all the departments in their organization. Till now, these training sessions were only conducted for our agents as they were the ones who required the training most.

Agents have to communicate with customers on a daily basis therefore it is necessary that they are provided all the training required for the job. Our other departments were never given this sort of training in the past so we decided to conduct daily sessions for every department. However, the training has been modified a little bit to suit the needs and requirements of our staff. The focus of the training would be on enhancing the communication skills so that they are able to express themselves in a better way. The trainers are focusing on enhancing the idea generation skills of our staff as having the right idea in the mind is the key to effective communication. If you don’t have a clear idea of what you have to say then it won’t be possible for you to communicate anything to others. Further, the training would also focus on personality development. The aim would be to have an overall enhancement in the personality of our staff. The way they speak, basic courtesies and manners, how to behave socially etc would be taught to them. This will develop a natural confidence in them and would reflect in their work.

As some of these departments are also in regular contact with various clients therefore it will help them in client interaction. The staff would also be taught about the type of accent that they should use while communicating with clients. We know that the results won’t just come instantaneously and it will take some time before we can see some actual improvement. For this very reason, the senior management at Call Center India has planned for daily training sessions that would go on as long as they are required. We believe that this activity will make them better in their work and develop confidence in them. Further, it will prepare them for any challenges that they might face in future in their professional life. We, at Call Center India, have always thought best for our employees and try to provide them everything that they might need to do their work perfectly and rise in the professional world. The voice and accent training is just one of such initiatives to make our employees better performers.