Outsourcing has become a necessity for organizations today as businesses have become so complex and wide spread that it is just not possible for organizations to manage all their business functions on their own. Outsourcing strategy enables them to focus on their core business functions while their non-core business activities are taken care of by expert service providers from other parts of the world.

Apart from this, there are many more advantages of outsourcing call center services. They are highly cost effective, enhance business performance, deliver high quality solutions and increase customer satisfaction. Such huge benefits have generated a huge demand for call center services by organizations all over the world. 

Indian call centers are well known for their high quality services and low cost call center outsourcing solutions. These factors have made India the hub of BPO industry and largest provider of outsourced call center services. Outsourced call centers in India handle the largest share of outsourcing projects in the world. More than 50% of the total outsourced projects are sent to India. In return, these organizations receive highly cost effective solutions for their various business requirements.

India has all the necessary resources and facilities that are required for fulfilling such huge demands for outsourcing services. The country has huge manpower suitable for call center jobs. English is the second official language of the country and is taught to every student from the very early stages of their schooling. Further, maths, science and commerce are the major subjects that are taught to school going and college going students. Thus, the country produces huge manpower for outsourced call centers in India every year.

India is a developing country and the infrastructure of the country is growing at a rapid pace. All the major cities have continuous power supply, high speed internet facility and high-end infrastructure for enabling smooth functioning of call centers. The government of India also supports organizations who offer call center outsourcing services in India as they generate huge revenue for the country and provide employment opportunities to professionals. The government has also implemented various favourable policies and laws to encourage the growth of BPO industry in the country. Thus, it is favourable for both clients outsourcing call centers to India and the companies providing these services.

Indian call centers have been fulfilling the various outsourcing demands of globally spread organizations since a very long time now. The emergence of advanced technologies and the accelerated growth of country infrastructure are bound to increase the share of Indian outsourced call centers in the BPO industry.