Outsourcing means delegation of non-core area of businesses to the third party so that the companies can focus on its specialized areas. This decision hence becomes a crucial one as it involves evaluating the cost savings as compared to loss of control over the product or service. It is more of an agreement on a contractual basis which states the vendor and the client are willing to work together. The progress in the outsourcing industry was majorly due to the changes in the company’s philosophy that materialized over a period of time. Earlier business planned to obtain other companies to diverse their needs, as they found it difficult to manage their wide scope of work that is when they began to focus their concentration on the “core competence area”.

Companies then began taking efforts to classify their competent areas which will assist them in gaining a competitive edge in the market and they began identifying vendors/dealers that specializes in a particular activity and performs that very activity/operation more effectively than the company. This not only helped the companies in saving cost but it also reduced the work load of employees. It relived the employees from working on tedious tasks which enabled them in cultivating their competency. Gradually companies began to outsource the IT functions in order to have access to latest technology and better expertise.

While outsourcing customer services a great comprehension is required when selecting the vendor’s according to its capabilities and competence. Outsourcing can either be selective or total. The former outsourcing is done when client finds some specific activities time consuming and choose to outsource these services which can be handled more efficiently by a proficient vendor. The latter outsourcing is done when the client breaks up the departments and transfers the entire responsibility to the vendor.

Various factors are considered before selecting a vendor like whether the vendor has the experience in dealing with the same kind of services. Secondly it is imperative for clients to find out if the past record of the vendor has been great as in, have they been able to administer quality services. Thirdly it is imperative for clients to know whether they hire skilled personnel’s which ensures successful completion of the tasks. The client also ensures if they are adept in technology and infrastructure.

Why India has the Winning Edge Over other Countries?

Two way challenges await every organization firstly, to achieve sales by marketing and secondly, to provide quality customer care services. Businesses have turned towards India for outsourcing their needs in customer care as it provides a wide spectrum of solutions in quality customer services. There are various reasons why India is a one stop destination for outsourcing call center services like there are thousands of students graduating every year therefore their competence in the language is comparatively better than any other countries. Candidates have to surpass various levels of interview process in order to get selected as a customer service representative which ensures the proficiency level. Considering the factors that Indians are hardworking, efficient and courteous workers, the call centers in India are able to deliver quality work at scheduled time. This attempt is a sign that they are able to live up with the expectations of the client. In addition to this the rich culture surrounding the country makes the environment of the offices more amiable. Furthermore, the cost of living in India is cheaper as compared to many other countries and that is one of the reasons why foreign companies prefer outsourcing their customer services from India which is followed by favorable policies of the Government which provides the businesses an easy way to handle the paper works. Last but not the least the technology capabilities which are at par with the other countries.

Solving Your Perplexities

While the above factors determine the reasons for India being the best place for outsourcing customer services, there are thousands of companies to choose from. Considering the factors that, selecting the right firm for your outsourcing needs is a complex process as there are numerous companies to choose from. Call Centers India (CCI) was introduced keeping these factors in mind. This is a portal that addresses all your call center requirements. From the selecting the right company for your outsourcing needs to any doubts that may arise related to the industry. You can connect with various organizations across India that offers call center services through this portal.

Vcare Call Center, Vcare Corporation and CallCentersIndia.net are few of the associated partners of Call Centers India that offer wide range of services. Following a multichannel approach the services provided by these firms presently encompass around:

1. Inbound Call Centers

a. Customer Care support services

b. Phone Answering services

c. Technical help desk

d. 24 x 7 Helpdesk

e. Order Taking

f. Claims Processing

g. Appointment Setting

h. Product Information

2. Outbound Call Centers

a. Telemarketing services

b. Direct Mail Follow Up

c. Database Selling

d. Lead Generation

e. Appointment Scheduling

f. Market Research Activities

g. Voice Broadcast

h. Direct Marketing Campaigns

i. Promotional Selling- Up Selling/Cross Selling

3. IT Services

a. Custom Software Development

b. Mobile Apps Development

c. Custom Application Development

d. Customized Accounting Software Development

e. Client Reporting Systems

f. IVR Programming

g. Telecom Billing Solutions

h. Testing Procedure

4. Email Support Services

a. Product and Service Inquiries

b. Order Taking/Fulfillment

c. Feedback/Response to inquiry

d. Payment Inquiries and documentation

e. Troubleshooting for services and products

5. Chat support services

a. Customer Chat support

b. 24x7 Chat support

c. Website Chat support

d. Order Taking

e. Tracking Chat Support

6. Back office support services

a. Insurance Claims Processing

b. Online database generation

c. Bill generation & processing

d. Data entry services and conversion

While CCI assists you in selecting the right company for your outsourcing needs then you might want to consider associating yourself with its partners. The team that manages CCI are veterans of the industry and carries a cumulative experience of more than 50 years in the industry which helps in providing a cutting edge experience.

Read here Key Benefits of Call Center Outsourcing services in business growth.