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In terms of technology used call centers india is second to none and has successfully launched India's one and only end to end CISCO based IP network call center by the name Vcare Care Call Centers India (P) Ltd, based out of a small suburb in the national capital territory region, This center has all the modern facilities a center must have and is situated in a huge campus spanning more than 11000 sq. ft, employing over 400

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BPO on the Rise in India

Business process outsourcing (BPO) in India is growing within the insurance industry, driven by increasing comfort with BPO vendors and the need to reduce costs, reports Research and Markets, a Dublin research firm. Though the adoption of BPO for core insurance services is progressing slowly, the market has grown to almost U.S.$3 billion by 2006, says a new Research and Markets report. The report covers non-voice offshore Insurance-BPO services industry in India. It focuses on insurance industries in the United State, the UK, and Australia-the target markets of Indian insurance BPO service providers. Highlights include snapshots of major insurance markets worldwide, in-depth coverage of insurance BPO services, government policies, and profiles of leading companies in India in the insurance BPO space. Recent business trends have generated more interest among insurance carriers than business process outsourcing. The combination of unrelenting pressure on expenses, vast improvements in networking and communication technology, and an increased appreciation of highly flexible business models has caused virtually all insurance carriers to explore non-traditional options for running their businesses, says Research and Markets.

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