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In terms of technology used call centers india is second to none and has successfully launched India's one and only end to end CISCO based IP network call center by the name Vcare Care Call Centers India (P) Ltd, based out of a small suburb in the national capital territory region, This center has all the modern facilities a center must have and is situated in a huge campus spanning more than 11000 sq. ft, employing over 400

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India Lobbies Asia To Fight Outsource Backlash

India is trying to enlist support of its Asian neighbors and friends to lobby against the outsourcing backlash spreading in Western countries. Information technology minister Arun Shourie used a conference of Asian IT ministers taking place in Hyderabad, India, to ask countries in the region to put up a united front against moves to stall offshore outsourcing. "As we are becoming strong in technology, backlash has started, particularly in the U.S., Europe and Australia," Shourie said. "All of us should tackle this in a concerted and united manner." More than 30 ministers from Asia have gathered to discuss issues like the digital divide, e-governance and the implementation of broadband. India is using the occasion to showcase its prowess in information technology such as IT products for developing countries. Recently, Indian industry lobbies decided to take the outsourcing debate to political leaders in the United States. The National Association of Software and Services Companies will hold its next board meeting in New York and later confer with political leaders.

 

Last week, a large congressional group was in Hyderabad--fast developing into an IT hub and imitating the success of Bangalore--and other Indian cities to get a firsthand understanding of the technology industry in India. N.Y. Congressman Joseph Crowley, who led this group, suggested that Indian companies should create jobs in the United States to fight the backlash. Some U.S. think tanks, too, feel that the country should keep its doors open so that technology companies could remain competitive in the global economy. The Computer Systems Policy Project, backed by companies including Intel, Dell and Hewlett-Packard, last week said that "countries that resort to protectionism end up hampering innovation and crippling their industries, which leads to lower economic growth and, ultimately, higher unemployment." The Indian minister said protectionism is a major issue facing trade talks under the aegis of the World Trade Organization as well. "They can not expect us to go on opening our markets to their goods, while protecting their own markets and services," he said.

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