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In terms of technology used call centers india is second to none and has successfully launched India's one and only end to end CISCO based IP network call center by the name Vcare Care Call Centers India (P) Ltd, based out of a small suburb in the national capital territory region, This center has all the modern facilities a center must have and is situated in a huge campus spanning more than 11000 sq. ft, employing over 400

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Call Centres Stress on 'Right Accent'

Call centres in India are attacked with one frequent complaint that their employees' accents are not right and they cannot be understood. The most recent incident involving Dell Computers, has given rise to fears that companies like Dell will move their operations back to the US. But Dell India has denied any shifting of jobs away from India due to accent problems analysts say it may be just the beginning. As a result the Indian call center employees are trying every trick they can to match the voice of America. Companies such as Prudential are making sure that good training takes care of these problems. And for now, the industry and experts say such small hiccups will not damage the value proposition that India continues to offer.

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