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In terms of technology used call centers india is second to none and has successfully launched India's one and only end to end CISCO based IP network call center by the name Vcare Care Call Centers India (P) Ltd, based out of a small suburb in the national capital territory region, This center has all the modern facilities a center must have and is situated in a huge campus spanning more than 11000 sq. ft, employing over 400

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raylon technologiesOnline mobile subscriber enrolment data mining formfilling!%    [rsales01]

Process Details,
=====----------

Source: The Original data will be available in image format. Channel partners are required to feed the provided data in the provided software as per the guidelines. Data supply and preservation of the output file is done on real time basis

Turn Around Time:

Clients will be given 6666 forms per seat every month (24 days consecutive except Sundays for work + 6 days [for QC Analysis]). QC Analysis for 6 days will be done
By Raylon Technologies. The Vendor has to simply type the whole matter in the software provided following the guidelines and it will be 11 TATs so the total forms Will be 73326 per seat in 11 months.

Payout Slabs:

Accuracy level Job Completion Level Payout per Form

90% 95% Rs. 12
80% 85% Rs. 10
70% 75% Rs. 8

Below 70% Below 75% No Payout

Quality:

You are required to maintain required target of data accuracy and forms completion as given in payout slabs in the given time frame of the TAT. No Payment will be issued
If the required targets are not met. A training session will be provided to you to reduce the errors done by operators and to provide understanding of the system for
Efficient working. The training session will also improve the speed of your operators for completing the work quicker. No payment will be given for the training
Session. Please be sure to complete the work on. No payment will be issued if the prerequisites from accuracy and completion criteria given in payout slabs are not
Achieved.

Work load:
6666 forms per TAT per seat (6666 forms for each system OR seat)

Rework:
As many times required within the allotted TAT

Payment mode: Weekly advance and monthly payout (via online Transfer OR Demand Draft)

For 1st TAT
1st week 15% of the job work done
2nd week 15% of the job work done
3rd week 15% of the job work done

After Live is initiated payment will be sent to those asociates who meet the prerequisites from the completion criteria given in the payout slabs. The rest of the
Payment for the 1st TAT will be sent to the asociates after 15 days based upon your QC Report as per Payout Slabs after QC Analysis for 6 days.

From the 2nd to the 11th TAT payment will sent after 15 days based upon your QC Report as per Payout Slabs after QC Analysis for 6 days.

QC Report:
For DQR (Daily Quality Report) daily after 7:30 pm to next day 8:30 am. For MQR (Monthly Quality Report) after 48 hours of job submission after 7:30 pm to next day
8:30 am

Working Hours:
For DQR working hours is from 9:00 am to 7:00 pm IST. For MQR working hours can be any time or 24 hours even as per vendor’s choice.

Software Requirements:
Windows XP or higher
Internet Explorer 8 or higher

Hardware Requirements:
P1V 800MHz CPU 256 MB RAM 200 MB Hard Disk Network Interface Card
Colour Monitor
Keyboard
Mouse

Internet Connection:
Broadband Internet Connection 512 kbps or higher

Monthly invoice: Rs. 799920



For further information’s please feel free to mail us at
rsales@raylontech.com
Regards
( BDM Sales team)
Gsm : 09007800233
Raylon Technologies

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Call Centers Provider
TASP
Training
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Vcare Call Center

India's
One and Only End to End
CISCO Based IP Network
Call Center with Blended
Performance of Outbound



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