COST AND SEATS:
Number of seats :20 (Minimum )
Rate paid per correctly Entered Form : Rs 20
Work Description: Client Will Provide Us Software, Which We Need to Install In
Each System and An Login ID's Will Be Provided To The Employees. All the work
load will be sent to through ftp, which is in pdf images which in type of
JPG.
Work Load: Unlimited (Minimum Number of Seats 20 seats)
Number of Systems: 20 Seats
Working Hours: 9 Hours per Day (Every sunday will provide holiday)
Expected income per seat - 20,000 per seat
All Forms must be verified by Quality before they are submitted to CLIENT, Verification
has to be done on daily basis. Provided competent front line agents with relevant experience
together with required IT and Quality infrastructure to deliver this service . Service
provider center need to have an separate section for Accuracy Checking, Service Provider Center
need to send their report on Monthly bases after the Accuracy Checking at their center. Service
provider need to maintain Minimum of 96% of accuracy need to maintain, Accuracy Checking will
also conduct from Client end and you will get report in 8 days of every day.
PAYMENT: The service center before claiming of next month’s bill payment, need to show proof
of Service Tax payment of last month. Service Provider shall not ,For More Details :-
Ritesh Dalmia
Dalmia Group of Companies
41, First Floor, Khamdhenu Shopping Center,
Shastri Nagar, Jaipur 302016
Rajsthan , India
E: info@dalmiainfo.com
Skype:- dalmiait
P: +91-141-4064800
M: +91-9314265178
https://www.facebook.com/dalmiagroupofcompanies
www.dalmiainfo.com

Dear All ,
We would like to present before you a great opportunity to work on Captive
Customer Support Campaign. The existing members shall call up on our
Helpline Number based on our Website promotion and Marketing. The calls
would be routed to the qualified center and they are expected to support the
customers to activate their membership cards and resolve any queries that
they might have post purchase.
Process Details
ProductService Category Existing Members Using Privilege Card for
astrology
Payout .70 paisa per minute
Shift Window 24x7
Maximum Agents Required
(peak hours)
10 in each shift ,,three shifts required
Minimum Agents required
(off peak hours
Expected Call Volume 1100-1200 calls per day Each Shift
Minimum Performance
Expected
Quality Scores and CSAT as per the SLA
AHT 10 Minutes
Ramp-up Up to 35 SeatsLANGUAGES REQUIRED TAMIL,TELGU,MALYALAM,GUJRAATI,BENGALI,
Quality Norms VOX Files to be retained by the center until
required by us for cross-verification or any
Customer service issue. The center shall be
required to produce VOX file within 12 hours
of request.
CMS and Call routing Shall be provided1. Company Profile Selection.
2. RFI and NDA Exchange
3. Agents Online Screening.
4.Feasibility test by trainer.
5. SLA signup.
6. Onsite Training.
7. Final Mock & Test Calling
8. GO LIVE.For More Details :-
Ritesh Dalmia
Dalmia Group of Companies
41, First Floor, Khamdhenu Shopping Center,
Shastri Nagar, Jaipur 302016
Rajsthan , India
E: info@dalmiainfo.com
Skype:- dalmiait
P: +91-141-4064800
M: +91-9314265178
https://www.facebook.com/dalmiagroupofcompanies
www.dalmiainfo.com