COST AND SEATS:
Number of seats :20 (Minimum )
Rate paid per correctly Entered Form : Rs 20
Work Description: Client Will Provide Us Software, Which We Need to Install In
Each System and An Login ID's Will Be Provided To The Employees. All the work
load will be sent to through ftp, which is in pdf images which in type of
JPG.
Work Load: Unlimited (Minimum Number of Seats 20 seats)
Number of Systems: 20 Seats
Working Hours: 9 Hours per Day (Every sunday will provide holiday)
Expected income per seat - 20,000 per seat
All Forms must be verified by Quality before they are submitted to CLIENT, Verification
has to be done on daily basis. Provided competent front line agents with relevant experience
together with required IT and Quality infrastructure to deliver this service . Service
provider center need to have an separate section for Accuracy Checking, Service Provider Center
need to send their report on Monthly bases after the Accuracy Checking at their center. Service
provider need to maintain Minimum of 96% of accuracy need to maintain, Accuracy Checking will
also conduct from Client end and you will get report in 8 days of every day.
PAYMENT: The service center before claiming of next month’s bill payment, need to show proof
of Service Tax payment of last month. Service Provider shall not , at any time during the term of
this Agreement an after termination of same . divulge or use for Service Provider own purpose or
the purpose s of any third party any trade secrets confidential or business information relating to the
business affairs of CLIENT including scripts etc. The parties by execution hereof . acknowledge
that CLIENT has disclosed to in confidence certain information relating to the business of
CLIENT.

during training
Training: The trainer will check the agents, Technical Infrastructure and
feasibility of the center based on which we will provide the sample SLA to the
center.On-site training for 7-10 days shall be provided. The boarding &
lodging expenses of the training staff shall be borne by the center.
Note-:Steps For Process Procurement :
1. Company Profile Selection.
2. RFI and NDA Exchange
3. Agents Online Screening.
4.Feasibility test by trainer.
5. SLA signup.
6. Onsite Training.
7. Final Mock & Test Calling
8. GO LIVE.

For More Details :-
Ritesh Dalmia
Dalmia Group of Companies
41, First Floor, Khamdhenu Shopping Center,
Shastri Nagar, Jaipur 302016
Rajsthan , India
E: info@dalmiainfo.com
Skype:- dalmiait
P: +91-141-4064800
M: +91-9314265178
https:www.facebook.comdalmiagroupofcompanies
www.dalmiainfo.com