Dear All ,
We would like to present before you a great opportunity to work on Captive
Customer Support Campaign. The existing members shall call up on our
Helpline Number based on our Website promotion and Marketing. The calls
would be routed to the qualified center and they are expected to support the
customers to activate their membership cards and resolve any queries that
they might have post purchase.
Process Details
ProductService Category Existing Members Using Privilege Card for
astrology
Payout .70 paisa per minute
Shift Window 24x7
Maximum Agents Required
(peak hours)
10 in each shift ,,three shifts required
Minimum Agents required
(off peak hours
Expected Call Volume 1100-1200 calls per day Each ShiftLANGUAGES REQUIRED TAMIL,TELGU,MALYALAM,GUJRAATI,BENGALI,
Quality Norms VOX Files to be retained by the center until
required by us for cross-verification or any
Customer service issue. The center shall be
required to produce VOX file within 12 hours
of request.Note-:Steps For Process Procurement :
1. Company Profile Selection.
2. RFI and NDA Exchange
3. Agents Online Screening.
4.Feasibility test by trainer.
5. SLA signup.
6. Onsite Training.
7. Final Mock & Test Calling
8. GO LIVE.Training: The trainer will check the agents, Technical Infrastructure and
feasibility of the center based on which we will provide the sample SLA to the
center.15000 per shift per agent 15000 per shift x2 shift = 30,000 INR in 24 hours in
a day covering two shifts , Salaries+IT cost+ Running expenses ,indivisual
centre can calculate depends on their needs ,
For More Details :-
Ritesh Dalmia
Dalmia Group of Companies
41, First Floor, Khamdhenu Shopping Center,
Shastri Nagar, Jaipur 302016
Rajsthan , India
E: info@dalmiainfo.com
Skype:- dalmiait
P: +91-141-4064800
M: +91-9314265178
https:www.facebook.comdalmiagroupofcompanies
www.dalmiainfo.com