Dear All ,
We would like to present before you a great opportunity to work on Captive
Customer Support Campaign. The existing members shall call up on our
Helpline Number based on our Website promotion and Marketing. The calls
would be routed to the qualified center and they are expected to support the
customers to activate their membership cards and resolve any queries that
they might have post purchase.Payout .70 paisa per minute
Shift Window 24x7
Maximum Agents Required
(peak hours)
10 in each shift ,,three shifts required
Minimum Agents required
(off peak hours
Expected Call Volume 1100-1200 calls per day Each Shift
Minimum Performance
Expected
Quality Scores and CSAT as per the SLA
AHT 10 Minutes
Ramp-up Up to 35 Seats
Ramp-up Duration 12 months to 2years (Driven by performance
of the center)
Technology PRI LEASE LINE, SERVER ,UPS ,Ups
capecity,Generator,MPLS.audio
codepap2,static public id ,Lan
Payment Cycle 60 days after invoice
LANGUAGES REQUIRED TAMIL,TELGU,MALYALAM,GUJRAATI,BENGALI,
Quality Norms VOX Files to be retained by the center until
required by us for cross-verification or any
Customer service issue. The center shall be
required to produce VOX file within 12 hours
of request.For More Details :-
Ritesh Dalmia
Dalmia Group of Companies
41, First Floor, Khamdhenu Shopping Center,
Shastri Nagar, Jaipur 302016
Rajsthan , India
E: info@dalmiainfo.com
Skype:- dalmiait
P: +91-141-4064800
M: +91-9314265178
https:www.facebook.comdalmiagroupofcompanies
www.dalmiainfo.com