We'd like to respectfully draw your attention to our new staff planning & forecasting tool at http://www.orderlyq.com/planner

It's up to four times more accurate than Erlang C or even Erlang A. We think it's probably the most accurate in the world.

We're looking for comments, feedback or suggestions, both from your good selves and from all call centre managers.

We're hope you find the results of our large scale international study interesting & also our free planner of benefit.

Many thanks for taking the time to read this post. We hope you have a lovely day.