Domestic Government Inbound

Client : Ministry of Information Technology,Jharkhand

Government of Jharkhand is planning to establish official citizen facilitation and grievance redressal telephone service. The main purpose
is to create a toll free "Single Contact Number" (Help line) for RDD, Jharkhand. The Call Centre shall handle incoming telephone calls, from /to the citizen of Jharkhand.

The helpline shall call the beneficiary / citizen and register their complain if any, enter all information in a data base, and inform the concerned authorities in a predefine time slot to take necessary action. A report of all complaints received shall be sent to the concerned authorities and give action taken report to the complainant

Minimum Number of Seats Required : 25 ( need to run 24x7)

Rate : INR 38,680/per seat per shift.
Payment Cycle : Monthly (by 10th of Every Month)

Capacity served
• Approx. 20000 – 25000 call to be handled per month
• Capacity to increase as program expands or department desired to
• Capacity increases as new programs/campaign are launched Language to be supported
•English and Hindi Technologies to be implemented
•CRM (Basic)
•ACD
•CTI
•Dialer
•Call Logger
•Reporting Systems
•District / Scheme wise Dashboard with complaint status analytics Channels
•Inbound – Voice,
•Written application received in Department
•Pre Recorded Messaging about timing of call center availability or any other such message

Sign up Directly with the Ministry inside the Government Office.

CHARGES APPLY :
RS.3 Lac at Sign up.
1% Royalty.

Contact With Company Profile.
Without Profile NO DETAILS WOULD BE Sent.

Rajni Sinha
rajnisinha.ranchi@gmail.com

NOTE : NEGOTATION Wala's OR Will Payafter 1st Billing NEED NOT CONTACT.Its a Government Project not a Joke.