A UK based conglomerate has over the past year redefined their approach to their digital marketing business and are looking for Inbound Support for their Team as well as advanced Market Research Executives adept at referencing cross platform social and traditional media archives for in depth analysis of the business. Access to media referencing sites shall be provided by the client as well as all relevant tools and TOLL FREE. www.factiva.com shall be an essential research platform integrated with the process.
Queries would be from the General Public as well as from Corporate Houses, Market Research will solely concentrate on providing feedback to the end client. Call flow will be seasonal but not less than 45 calls per seat per shift.
Payouts: 9 pounds per hour for Voice Support, 12 pounds per hour for Research Desk.
Agents: 5 on Voice support, 4 on Market Research.
Shift Timings: 0900 GMT-1700 GMT (MON-SAT) for Voice Support, Simultaneous timings for Research desk.
Videos explaining the concept shall be shared for a detailed concept of the project.Mail to indussolution2011@gmail.com