The order taking support offered by the inbound call centers to various retail ventures, including e-commerce portals has ensured a consistent flow of service to the clients. Christmas is the time when maximum sales are done as people shop for new items, and gifts. The support of order taking and order processing service by various outsource call centers has also helped the businesses deal with the overwhelming demand in the season. The spike in demand is being managed adeptly with the help of various facilities like the queue management system at the call centers.

 

The majority of the businesses based in USA, UK, Australia and major American and European countries are compelled to grant holidays to their staff owing to Christmas and New Year eve. In the absence of their staff also however all their work is continuing unhindered as it is outsourced to countries like India that operate 24x7 call centers. The cost-effective support provided to the various clients across the globes by India’s call centers and back offices has ensured that there is no loss of sale or profit during this phase due to absenteeism of staff at the front-office. The workforce of virtual employees is keeping the business up and running even during this time.